The Commerce Team
The Commerce Team
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The Hidden Costs of E-commerce Downtime: Beyond Lost Sales and Its Wider Impact

The rise of conversational and agentic commerce forces a fundamental re-examination of eCommerce UX conventions. Historically, online shopping has followed a fairly linear path: customers search or navigate to a Product Listing Page (PLP), browse options, click to a Product Detail Page (PDP) for specifics, add to a cart, and eventually proceed to a separate checkout page.

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The Hidden Costs of E-commerce Downtime: Beyond Lost Sales and Its Wider Impact
AI Agents and Multi-Brand Retail: Know the Technical Opportunity

AI Agents and Multi-Brand Retail: Know the Technical Opportunity

Agentic AI is rapidly transforming e‑commerce – from proactive recommendation engines to autonomous commerce agents that complete transactions. As industry experts note: “Agents can automatically adjust pricing, personalise offers, build product bundles, answer order inquiries, and more”—ushering in a new era of real‑time, intelligent commerce (Salesforce).
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The Hidden Costs of E-commerce Downtime: Beyond Lost Sales and Its Wider Impact

The Hidden Costs of E-commerce Downtime: Beyond Lost Sales and Its Wider Impact

When your e-commerce site goes down, the impact extends far beyond just losing immediate sales. Downtime affects your revenue, damages customer trust, harms your search engine rankings, and increases operational costs.
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